Familiar
Your subscription
Familiar's billing runs through Polar, our merchant of record. Your licence key and everything to do with your subscription live in their customer portal.
Sign in with the email address you paid with. Polar mails you a one-time code, so there is no second password to remember.
What you can do there
- Copy your licence key (it starts with FAMILIAR-)
- Cancel your subscription
- Switch between the monthly and the yearly plan, or move to the lifetime licence
- Update your card or your billing details
- Download your invoices and receipts
- Open your Discord invite again
If you cancel
Cancelling takes effect at the end of the period you have already paid for, so nothing stops mid-month. Nothing of yours is deleted either. Your Foundry worlds, your journals, and your API keys live on your own machine and stay exactly where they are, because Familiar never held them in the first place.
If the portal cannot find you
If it does not recognise your email address, or the subscription you are looking for is not listed, ask in the Discord, or mail support@familiarvtt.com if you would rather keep it out of a public channel, and I will sort it out. Familiar is built and run by one person, so either way it reaches me directly.